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Optimizing daily agent scheduling in a multiskill call center
Avramidis, Athanassios N.; Chan, Wyean; Gendreau, Michel; … - In: European journal of operational research : EJOR 200 (2009/10) 3, pp. 822-832
Persistent link: https://www.econbiz.de/10003892385
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A stochastic programming model for scheduling call centers with global Service Level Agreements
Robbins, Thomas R.; Harrison, Terry P. - In: European journal of operational research : EJOR 207 (2010) 3, pp. 1608-1619
Persistent link: https://www.econbiz.de/10008702094
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A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta; Chan, Wyean; Bastin, Fabian; L'Ecuyer, Pierre - In: European journal of operational research : EJOR 293 (2021) 3, pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
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Advanced greedy randomized adaptive search procedure for the obnoxious p-median problem
Colmenar, J. Manuel; Greistorfer, Peter; Martí, Rafael; … - In: European journal of operational research : EJOR 252 (2016) 2, pp. 432-442
Persistent link: https://www.econbiz.de/10011457682
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Multiobjective GRASP with Path Relinking
Martí, Rafael; Campos, Vicente; Resende, Mauricio G. C.; … - In: European journal of operational research : EJOR 240 (2015) 1, pp. 54-71
Persistent link: https://www.econbiz.de/10010491514
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Obtaining cell counts for contingency tables from rounded conditional frequencies
Sage, Andrew J.; Wright, Stephen E. - In: European journal of operational research : EJOR 250 (2016) 1, pp. 91-100
Persistent link: https://www.econbiz.de/10011441370
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Mathematical programming strategies for solving the minimum common string partition problem
Blum, Christian; Lozano, Jose A.; Davidson, Pinacho - In: European journal of operational research : EJOR 242 (2015) 3, pp. 769-777
Persistent link: https://www.econbiz.de/10010492429
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Single PON network design with unconstrained splitting stages
Gouveia, Luís; Lopes, Maria João; Sousa, Amaro de - In: European journal of operational research : EJOR 240 (2015) 2, pp. 361-371
Persistent link: https://www.econbiz.de/10010486244
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The stochastic test collection problem : models, exact and heuristic solution approaches
Douek-Pinkovich, Yifat; Ben-Gal, Irad; Raviv, Tal - In: European journal of operational research : EJOR 299 (2022) 3, pp. 945-959
Persistent link: https://www.econbiz.de/10013207190
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A matheuristic for parallel machine scheduling with tool replacements
Dang, Quang-Vinh; Van Diessen, Thijs; Martagan, Tugce; … - In: European journal of operational research : EJOR 291 (2021) 2, pp. 640-660
Persistent link: https://www.econbiz.de/10012495353