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Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco - In: European management journal 29 (2011) 1, pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
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Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco - In: European management journal 37 (2019) 1, pp. 78-85
Persistent link: https://www.econbiz.de/10011996288
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Improving referral management by quantifying market mavens' word of mouth value
Walsh, Gianfranco; Elsner, Ralf - In: European management journal 30 (2012) 1, pp. 74-81
Persistent link: https://www.econbiz.de/10009490711
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The services field : a cornucopia filled with potential management topics
Walsh, Gianfranco; Linzmajer, Marc - In: European management journal 39 (2021) 6, pp. 688-694
Persistent link: https://www.econbiz.de/10013206192
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Consumer perceptions of luxury brands : an owner-based perspective
Bachmann, Frank; Walsh, Gianfranco; Hammes, Eva Katharina - In: European management journal 37 (2019) 3, pp. 287-298
Persistent link: https://www.econbiz.de/10012063171
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Sustainable consumption and third-party certification labels : consumers’ perceptions and reactions
Brach, Simon; Walsh, Gianfranco; Shaw, Deirdre - In: European management journal 36 (2018) 2, pp. 254-265
Persistent link: https://www.econbiz.de/10011845788
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Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David; … - In: European management journal 41 (2023) 1, pp. 34-46
Persistent link: https://www.econbiz.de/10014281789