Kleber, Rainer; Zanonib, Simone; Zavanellab, Lucio - Fakultät für Wirtschaftswissenschaft, … - 2009
In the management of spare parts for durables OEMs often face a sharp decline in sales of spare parts when the warranty period of their products ends. One reason for this effect is given by the high profitability of the after sales market which attracts competitors. If the competitors’ main...