After-sales service is a major profit generator for more and more OEMs in industries with durable products. Successful engagement in after-sales service improves customer loyalty and allows for competitive differentiation through superior service like an extended service period after end of...

In the management of spare parts for durables OEMs often face a sharp decline in sales of spare parts when the warranty period of their products ends. One reason for this effect is given by the high profitability of the after sales market which attracts competitors. If the competitors’ main...

Das Bestandsmanagement von Ersatzteilen stellt Hersteller langlebiger Industrie- und Konsumgüter insbesondere in der Nachserienphase vor große Herausforderungen, da nach Abschluss der Serienproduktion die zur einer effizienten Bedarfsbefriedigung notwendige Flexibilität nur noch in...