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Joint product improvement by client and customer support center : the role of gain-share contracts in coordination
Bhattachary, Shantanu
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Gupta, Alok
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Hasija, Sameer
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2011
Persistent link: https://www.econbiz.de/10009356180
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Single sourcing versus multisourcing : the role of effort interdependence, metric-outcome misalignment, and incentive design
Bhattacharya, Shantanu
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Gupta, Alok
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Hasija, Sameer
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2012
Persistent link: https://www.econbiz.de/10009622417
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