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Beziehungsmarketing
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Dienstleistungsqualität
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Gans, Noah
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Financial Institutions Center
Faculty & research / Insead : working paper series
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Customer loyalty and supplier : strategies for quality competition
Gans, Noah
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1999
Persistent link: https://www.econbiz.de/10001425600
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2
Managing learning and turnover in employee staffing
Gans, Noah
;
Zhou, Yong-pin
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1999
Persistent link: https://www.econbiz.de/10001427409
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3
A single-server queue with Markov modulated service times
Zhou, Yong-pin
;
Gans, Noah
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1999
Persistent link: https://www.econbiz.de/10001427410
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4
Customer learning and loyalty when quality is uncertain
Gans, Noah
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1999
Persistent link: https://www.econbiz.de/10001427613
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