On a Macro level - learn to manage a multigenerational work force! Ensure open communication. Honestly adress concerns. Being open and transaprent will go a long way to flushing out issues and retaining your best people. Respect the different values held by different age groups. This simply...

Swiss Re defines Operational Risk in line with Basel II banking regulations as the "Expected and unexpected economic impact of inadequate or failed internal processes, people, and systems or from external events...