The current study contributes to the existing literature by examining the psychometric properties of Dutch Work Addiction Scale (DUWAS). Confirmatory factor analysis was carried out on the responses of public and private sector employees working in various sectors of service industries of Jammu...

The success of any outsourced activity depends on the selection of right vendor and its relationship with the firm (Arshad et al., 2008). The selection of the right vendor is the most difficult challenge for the outsourcing firm. The study examines the client–vendor relationship of...

The purpose of the present study was to examine the psychometric properties of scores from occupational self efficacy scale (OSES) by Pethe et al. (1999). Data were obtained from Indian business executives, a population previously untested with OSES. Three interpretable factors were extracted as...

This study conceptualizes a framework of service recovery based on equity theory by developing constructs measuring the behavioural intentions of complainants and non-complainants during service failure. Measures of justice, severity of service failure and satisfaction with service recovery are...