This study contributes to the setting/industry specific metrics vs. the SERVQUAL metric debate. It also revisits the causality of relationships between customer loyalty dimensions and the effects of customer satisfaction on the latter. Evidence drawn from Greek banking, was analysed under a...

The study analyses the effect of operating and financial risk and other factors such as profitability, liquidity, dividend payout, size and growth on systematic risk for Greek listed firms, after Greece's entrance in the Monetary Union. The study also examines whether the explanatory power of...

The paper combines under a literature review, secondary and tertiary data analysis, a unique construct of three perspectives: the new classical macroeconomics theory related to unemployment, a finance approach of the relationship with exchange rates and the legal repercussions of the social...

This paper examines how Amish communities build and sustain enterprises that produce and/or sell goods to both ethnic and non-ethnic markets. Based on qualitative research including interviews with 161 Amish entrepreneurs in 23 communities in the USA, the authors develop a transformative model...

In this paper, we examine the level of information quality obtained by the end-of-the-year accrual financial statements of Greek municipalities in terms of accounting principles compliance. The level of compliance is measured by two alternative compliance indices developed on the basis of data...

Rapid population growth has significantly increased the magnitude of water shortages in California. Although water shortages already exist, some of the state's utility systems are still not providing their residents with financial incentives for water conservation. Instead of using water meters...