Financial performance measures are often criticised for being biased measures of a company's true performance and setting the wrong incentives. Modern performance measurement systems hence focus not only on financial measures but try to plan and control the firm in a more balanced way by using...

This paper links the economist's analysis of free trade with the business strategist's analysis of the forces behind the globalisation of competition. It is argued that, although the drive to globalisation may seem different from the seeking of superior outcomes in competitive markets, this may...

This study focuses on a national sample of customers who used commercial bank products/services in Ghana. The results demonstrate that social and cultural influences are important determinants of marketing practices of banking institutions in Ghana. Although, societal leaders are critical of the...

This study contributes to the setting/industry specific metrics vs. the SERVQUAL metric debate. It also revisits the causality of relationships between customer loyalty dimensions and the effects of customer satisfaction on the latter. Evidence drawn from Greek banking, was analysed under a...

A pathway for indigenous people to increase their economic independence is by developing entrepreneurial business engagements. As a strategy to reduce the significant differences between indigenous business aspirations and non-indigenous business participation the Australian Government policy of...

The key problem for commitment to international business activities is the limited knowledge of a host country. A firm's host country experience and its history of entry patterns in other countries shape entry preferences into a foreign country (Pan and Tse, 2000; Chung and Enderwick, 2001; Yiu and...

Relative to other developed countries, very little has been written about any aspects of accounting history in Cyprus. This is a surprising omission given the extensive and rich history of Cyprus, extending back some 10,000 years. This paper is a tentative attempt to reduce this vacuum. It does...

The paper provides an introduction to recent developments in derivatives markets and an overview of emerging research on the implications of derivatives for international business. The influence of derivatives transactions is becoming pervasive in national and international finance markets, and...

Globalisation leads to mobilisation of human capital and an increase in the number of employees who leave their countries because of relocation. Relocation or recruitment of local employees to work in a foreign country requires good adjustment skills. Studies have found a high rate of failure in...