The aim of this study is to evaluate the service quality performance of Taiwanese foreign restaurants. After a review of the literature on service quality and discussions with managers of Taiwanese foreign restaurants, we decided to use the DINERSERV questionnaire. The methodology, an...

Knowledge management facilitates the firms and employees to deliver better products and services and hence achieve competitive advantages and profits. The issues of knowledge management have drawn much attention form industry and academia. However, few reports have been found available...

A corporation’s reputation can impact customer loyalty and behavior (Barich & Kotler, 1991; Nha & Gaston, 2001). It can also increase a firm’s competitive advantage (Hoopes et al., 2003), especially for firms in the service industry (Cretu & Brodie, 2007). More than ever before, people...

In recent years, the employer expectations have witnessed an upward surge, in anticipation of certain discretionary behaviors out of their employees, which fall beyond the purview of workplace requirement and reward systems. All this apparently is to ensure long service periods and bring out the...

In recent years, more and more companies, both small and large, have become aware of issues related to sustainable development. In spite of the significant presence of small and medium enterprises (SMEs) in Europe, few studies have examined the social responsibilities of SMEs. Corporate social...

Innovation and sustainable development are major contemporary issues. Innovation represents an important tool for achieving corporate social responsibility while sustainable development is a challenge for business and emphasises the direction that innovation activities can take. The objective of...

Among the several approaches to understanding value in business transactions, the one most frequently encountered in marketing, management, and economics literature is the tradeoff of benefits and costs, the difference or ratio of which is operationalized as value. In a complex business...

The ISO 9001 quality management system (QMS) includes a method of continuous improvement put in place in 1994. Through this system, audits and reviews are performed to identify, correct and prevent problems. Although the method of continuous improvement, combined with adherence to annual quality...

This paper examines the financial decisions made by companies, the strategies that organizations follow, the alignment between these two variables, and the relationship of financial decisions to the level of competitiveness. Two hundred two businesses’ testimonies in the region of Celaya...

There are too many different perspectives in strategic decision-making process within the literature. The rational normative model suggests that organizations, first, based on internal and external analysis determine some objective criteria to achieve value-maximization, and then based on those...