A delegation of labour scholars and practitioners first came to our university, the University of the Witwatersrand in South Africa, in 2006, to engage with colleagues about establishing the Global Labour University on our campus. It was to be the second site after Germany, and we were all...

With the rise of the service society, emotional labour has become increasingly prevalent. Emotional labour involves the production and consumption of the worker's identity as part of the customer service experience. However, emotional labour requires the performance of appropriate or moral...