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The moderating role of perceived risk in loyalty intentions : an investigation in a service context
Tam, Jackie Lai-Ming - In: Marketing intelligence & planning 30 (2012) 1, pp. 33-52
Persistent link: https://www.econbiz.de/10009508100
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Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel - In: Marketing intelligence & planning 32 (2014) 4, pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
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The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha; Tariq, Ayesha; Arif, Imtiaz - In: Global business review 20 (2019) 5, pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
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A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
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How does transparency complement customer satisfaction and loyalty in the restaurant business?
Ratan Agrawal, Shiv; Mittal, Divya - In: Global business review 20 (2019) 6, pp. 1423-1444
Persistent link: https://www.econbiz.de/10012137803
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An application of retailing service quality practices influencing customer loyalty toward retailers
Sivapalan, Achchuthan; Jebarakirthy, Charles - In: Marketing intelligence & planning 35 (2017) 7, pp. 842-857
Persistent link: https://www.econbiz.de/10011798023
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An empirical analysis of the effect of a retailers loyalty programme on their customers' loyalty
Chhabra, Sakhhi - In: Global business review 18 (2017) 2, pp. 445-464
Persistent link: https://www.econbiz.de/10011741251