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~isPartOf:"Handbook of service science ; [Vol. 1]"
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Service Blueprinting: A Practi...
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Dienstleistungsqualität
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Service quality
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Technologie
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Technology
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Bitner, Mary Jo
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Handbook of service science ; [Vol. 1]
Journal of the Academy of Marketing Science
13
Journal of service research : JSR
8
Journal of Services Marketing
5
Journal of business research : JBR
5
Journal of Business Research
4
Journal of marketing
4
The journal of services marketing
4
Business horizons
3
Journal of marketing education : JME
3
Journal of retailing
3
Journal of service research
3
Journal of international marketing
2
Journal of marketing research : JMR
2
Journal of marketing theory and practice
2
MSI reports : working paper series
2
The service industries journal
2
Business Horizons
1
California management review
1
California management review : CMR
1
E-Service : new directions in theory and practice
1
International journal of service industry management : IJSIM
1
Journal of Consumer Research
1
Journal of Service Management
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of public policy & marketing
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Logistics information management
1
MIT sloan management review
1
Marketing management : a quarterly business management publication of the American Marketing Association
1
McGraw-Hill Higher Education
1
McGraw-Hill series in marketing
1
Operations management : a strategic approach
1
Operations management ; Vol. 3
1
Proceedings series / American Marketing Association
1
Service science, management and engineering : education for the 21st Century
1
Services science : fundamentals, challenges and future developments
1
The Executive : an Academy of Management Publication
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Technology's impact on the gaps model of service quality
Bitner, Mary Jo
;
Zeithaml, Valarie A.
;
Gremler, Dwayne D.
-
2010
Persistent link: https://www.econbiz.de/10003968707
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