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~isPartOf:"Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung"
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Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
European journal of marketing : EJM
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Journal of Business & Industrial Marketing
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Journal of service management
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European Journal of Marketing
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The journal of business & industrial marketing
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International journal of quality and service sciences
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Managing service quality : MSQ ; an international journal
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Akademilitteratur
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Applying qualitative methods to marketing management research
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European Business Review
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Handbook of service science ; [Vol. 1]
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International journal of contemporary hospitality management
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Productivity, quality and relationship marketing in service operations
Gummesson, Evert
- In:
Handbuch Dienstleistungsmanagement : von der …
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(pp. 851-872)
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2001
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