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~isPartOf:"Harvard business review : HBR"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Wissenschaftliche Schriftenreihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)"
~person:"Reinartz, Werner J."
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Reinartz, Werner J.
Krafft, Manfred
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Wissenschaftliche Schriftenreihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Krafft, Manfred
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Reinartz, Werner J.
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2000
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