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How Right Should the Customer Be? If your salespeople aren't quite sure who their boss is -- The regional manager? the district manager? the customer? -- It could be a sign that yo...
Anderson, Erin
;
Onyemah, Vincent
- In:
Harvard business review : HBR
(
2006
),
pp. 58-67
Persistent link: https://www.econbiz.de/10007275692
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