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Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew
- In:
Harvard business review : HBR
96
(
2018
)
6
,
pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
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2
Stop trying to delight your customers
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 116-122
Persistent link: https://www.econbiz.de/10008658590
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3
Dismantling the sales machine
Adamson, Brent
;
Dixon, Matthew
;
Toman, Nicholas
- In:
Harvard business review : HBR
91
(
2013
)
11
,
pp. 102-109
Persistent link: https://www.econbiz.de/10010196107
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4
The end of solution sales
Adamson, Brent
;
Dixon, Matthew
;
Toman, Nicholas
- In:
Harvard business review : HBR
90
(
2012
)
7/8
,
pp. 61-68
Persistent link: https://www.econbiz.de/10009568164
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5
Kick-ass customer service
Dixon, Matthew
;
Turner, Scott
;
DeLisi, Rick
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
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6
Stop Trying to Delight Your Customers What most people really want — But rarely get — Is just a quick, easy solution to their service issues. Here are five tactics every company sh...
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard business review : HBR
(
2010
),
pp. 116-124
Persistent link: https://www.econbiz.de/10008434081
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7
SPOTLIGHT ON SMARTER SALES - The End of Solution Sales
Adamson, Brent
;
Dixon, Matthew
;
Toman, Nicholas
- In:
Harvard business review : HBR
(
2012
),
pp. 60-70
Persistent link: https://www.econbiz.de/10009990382
Saved in:
8
SPOTLIGHT ON SMARTER SALES - The End of Solution Sales
Adamson, Brent
;
Dixon, Matthew
;
Toman, Nicholas
- In:
Harvard business review : HBR
(
2012
),
pp. 60-70
Persistent link: https://www.econbiz.de/10010011831
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