Narrow search
Showing 1 - 3 of 3
Cover Image
Putting the service-profit chain to work
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; … - In: Harvard business review : HBR 86 (2008) 7/8, pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Cover Image
Grass roots market research
Stern, Lousi W.; Heskett, J. L. - In: Harvard business review : HBR 43 (1965) 2, pp. 83-96
Persistent link: https://www.econbiz.de/10002928266
Cover Image
Lessons in the service sector
Heskett, James L. - In: Harvard business review : HBR 65 (1987) 2, pp. 118-126
Persistent link: https://www.econbiz.de/10001020945