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Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew - In: Harvard business review : HBR 96 (2018) 6, pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
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Dismantling the sales machine
Adamson, Brent; Dixon, Matthew; Toman, Nicholas - In: Harvard business review : HBR 91 (2013) 11, pp. 102-109
Persistent link: https://www.econbiz.de/10010196107
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Stop trying to delight your customers
Dixon, Matthew; Freeman, Karen; Toman, Nicholas - In: Harvard business review : HBR 88 (2010) 7/8, pp. 116-122
Persistent link: https://www.econbiz.de/10008658590
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The end of solution sales
Adamson, Brent; Dixon, Matthew; Toman, Nicholas - In: Harvard business review : HBR 90 (2012) 7/8, pp. 61-68
Persistent link: https://www.econbiz.de/10009568164
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SPOTLIGHT ON SMARTER SALES - The End of Solution Sales
Adamson, Brent; Dixon, Matthew; Toman, Nicholas - In: Harvard business review : HBR (2012), pp. 60-70
Persistent link: https://www.econbiz.de/10009990382
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SPOTLIGHT ON SMARTER SALES - The End of Solution Sales
Adamson, Brent; Dixon, Matthew; Toman, Nicholas - In: Harvard business review : HBR (2012), pp. 60-70
Persistent link: https://www.econbiz.de/10010011831
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Kick-ass customer service
Dixon, Matthew; Turner, Scott; DeLisi, Rick - In: Harvard business review : HBR 95 (2017) 1, pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
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Stop Trying to Delight Your Customers What most people really want — But rarely get — Is just a quick, easy solution to their service issues. Here are five tactics every company sh...
Dixon, Matthew; Freeman, Karen; Toman, Nicholas - In: Harvard business review : HBR (2010), pp. 116-124
Persistent link: https://www.econbiz.de/10008434081