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What entrepreneurs get wrong
Onyemah, Vincent; Pesquera, Martha Rivera; Ali, Abdul - In: Harvard business review : HBR 91 (2013) 5, pp. 74-79
Persistent link: https://www.econbiz.de/10009740755
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How Right Should the Customer Be? If your salespeople aren't quite sure who their boss is -- The regional manager? the district manager? the customer? -- It could be a sign that yo...
Anderson, Erin; Onyemah, Vincent - In: Harvard business review : HBR (2006), pp. 58-67
Persistent link: https://www.econbiz.de/10007275692
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HBR CASE STUDY: THE QUALITY IMPROVEMENT CUSTOMERS DIDN'T WANT
Iacobucci, Dawn - In: Harvard business review : HBR 74 (1996) 1, pp. 20-39
Persistent link: https://www.econbiz.de/10005989627