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Wie Service 2.0 funktioniert Kundenbindung: Ein einziger wütender Kommentar im Internet kann das Image Ihrer Firma massiv schädigen. So schützen Sie sich mithilfe Ihrer Mitarbeiter...
Bernoff, Josh
;
Schadler, Ted
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 22-31
Persistent link: https://www.econbiz.de/10008453028
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