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~isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
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Mein Mitarbeiter, mein Patient
Berry, Leonard L.
;
Mirabito, Ann M.
;
Baun, William B.
- In:
Harvard-Business-Manager : das Wissen der Besten
33
(
2011
)
4
,
pp. 50-63
Persistent link: https://www.econbiz.de/10008909409
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Wie Hybrid-Angebote funktionieren
Shankar, Venkatesh
;
Berry, Leonard L.
;
Dotzel, Thomas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
1
,
pp. 56-63
Persistent link: https://www.econbiz.de/10003911207
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Wie Servicewunsche genau erfasst werden
Berry, Leonard L.
;
Parasuraman, A.
- In:
Harvard-Business-Manager : das Wissen der Besten
20
(
1998
)
3
,
pp. 80-92
Persistent link: https://www.econbiz.de/10007064475
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Oft falsch berechnet und verwirrend - die Preise für Dienstleistungen
Berry, Leonard L.
;
Yadav, Manjit S.
- In:
Harvard-Business-Manager : das Wissen der Besten
19
(
1997
)
1
,
pp. 57-106
Persistent link: https://www.econbiz.de/10007072199
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