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~isPartOf:"Health care management review : HCM review"
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Dienstleistungsqualität
102
Service quality
102
Hospital
78
Krankenhaus
78
Gesundheitsversorgung
55
Health care
55
Patienten
36
Patients
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Häusliche Pflege
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Pflegeheim
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patient satisfaction
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Arbeitsgruppe
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Team
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hospitals
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Basisgesundheitsversorgung
9
Corporate culture
9
Primary health care
9
Unternehmenskultur
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quality improvement
9
Arbeitszufriedenheit
8
Job satisfaction
8
Physicians
8
patient experience
8
quality
8
Ärzte
8
Großbritannien
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Castle, Nicholas G.
5
Richter, Jason P.
5
Singer, Sara J.
5
Menachemi, Nir
4
Bazzoli, Gloria J.
3
Begun, James W.
3
Diana, Mark L.
3
Harless, David W.
3
Kazley, Abby Swanson
3
McAlearney, Ann Scheck
3
Nembhard, Ingrid M.
3
Rathert, Cheryl
3
Alexander, Jeffrey A.
2
Beauvais, Brad
2
Brewer, Carol S.
2
Carretta, Henry J.
2
Chien, Alyna T.
2
Chukmaitov, Askar S.
2
Djukic, Maja
2
Ford, Eric W.
2
Gowen, Charles, III.
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Hearld, Larry R.
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Kim, Forest S.
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Mazurenko, Olena
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Trinh, Hanh Q.
2
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2
Williams, Eric S.
2
Young, Gary J.
2
Abraham, Jean
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Health care management review : HCM review
International journal of hospitality management
548
Journal of retailing and consumer services
539
Journal of business research : JBR
411
The service industries journal
367
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
226
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
177
Services marketing quarterly
165
NBER Working Paper
164
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
152
Cogent business & management
151
International Journal of Bank Marketing
144
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
128
International Journal of Contemporary Hospitality Management
126
International journal of quality & reliability management
124
International journal of quality and service sciences
119
Journal of service management
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International journal of services and operations management
111
Total quality management & business excellence
111
International Journal of Quality & Reliability Management
110
Industrial marketing management : the international journal for industrial and high-tech firms
108
SpringerLink / Bücher
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
99
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
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ECONIS (ZBW)
107
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1
Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl
;
May, Douglas R.
;
Williams, Eric S.
- In:
Health care management review : HCM review
36
(
2011
)
4
,
pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
Saved in:
2
Do hospitals that do the right thing have more satisfied patients?
Tajeu, Gabriel S.
;
Kazley, Abby Swanson
;
Menachemi, Nir
- In:
Health care management review : HCM review
40
(
2015
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10011374632
Saved in:
3
Distinct enough? : a national examination of Catholic hospital affiliation and patient perceptions of care
Kutney-Lee, Ann
;
Melendez-Torres, G. J.
;
McHugh, Matthew D.
- In:
Health care management review : HCM review
39
(
2014
)
2
,
pp. 134-144
Persistent link: https://www.econbiz.de/10010356235
Saved in:
4
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
5
Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers : a mixed methods study
Song, Hummy
;
Ryan, Molly
;
Tendulkar, Shalini
;
Fisher, …
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 28-41
Persistent link: https://www.econbiz.de/10011632119
Saved in:
6
Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Oppel, Eva-Maria
;
Winter, Vera
;
Schreyögg, Jonas
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10011632124
Saved in:
7
Patient experience and hospital profitability : is there a link?
Richter, Jason P.
;
Muhlestein, David B.
- In:
Health care management review : HCM review
42
(
2017
)
3
,
pp. 247-257
Persistent link: https://www.econbiz.de/10011717201
Saved in:
8
Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena
;
Menachemi, Nir
- In:
Health care management review : HCM review
41
(
2016
)
4
,
pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
Saved in:
9
Examination of the relationship between management and clinician perception of patient safety climate and patient satisfaction
Mazurenko, Olena
;
Richter, Jason
;
Kazley, Abby Swanson
; …
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011982157
Saved in:
10
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
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