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~isPartOf:"Health care management review : HCM review"
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Dienstleistungsqualität
106
Service quality
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62
Health care
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hospitals
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patient satisfaction
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patient experience
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quality improvement
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Singer, Sara J.
6
Castle, Nicholas G.
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McAlearney, Ann Scheck
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Song, Paula H.
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Chukmaitov, Askar S.
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Djukic, Maja
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Garman, Andrew N.
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Gowen, Charles, III.
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Trinh, Hanh Q.
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Health care management review : HCM review
SpringerLink / Bücher
581
International journal of hospitality management
449
Auditing : a journal of practice & theory
446
Journal of business research : JBR
346
Journal of retailing and consumer services
337
The service industries journal
315
Managerial auditing journal
267
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
251
The accounting review : a publication of the American Accounting Association
233
International journal of auditing : IJA
219
The journal of services marketing
214
Working paper / National Bureau of Economic Research, Inc.
205
Accounting horizons : a quarterly publication of the American Accounting Association
202
NBER working paper series
199
NBER Working Paper
180
Cogent business & management
171
International journal of contemporary hospitality management
171
The TQM journal : the international review of organizational improvement
170
Springer eBook Collection
164
Gabler Edition Wissenschaft
162
International journal of productivity and quality management : IJPQM
154
WPg : Kompetenz schafft Vertrauen
148
Services marketing quarterly
143
Journal of air transport management
142
Journal of hospitality marketing & management
142
International journal of quality & reliability management
138
Europäische Hochschulschriften / 5
136
Tourism management : research, policies, practice
131
Journal of Services Marketing
130
Journal of accounting and public policy
130
Journal of travel and tourism marketing
128
International journal of project management : the journal of The International Project Management Association
126
International journal of quality and service sciences
123
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
Industrial marketing management : the international journal for industrial and high-tech firms
118
Service business
118
Discussion paper series / IZA
116
International journal of services and operations management
114
Total quality management & business excellence
114
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ECONIS (ZBW)
115
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1
An exploratory analysis of the model for understanding success in quality
Kaplan, Heather C.
;
Froehle, Craig M.
;
Cassedy, Amy
; …
- In:
Health care management review : HCM review
38
(
2013
)
4
,
pp. 325-338
Persistent link: https://www.econbiz.de/10010202861
Saved in:
2
Change agency in a primary health care context : the case of distributed leadership
Chreim, Samia
;
Williams, Bernard E.
;
Janz, Linda
; …
- In:
Health care management review : HCM review
35
(
2010
)
2
,
pp. 187-199
Persistent link: https://www.econbiz.de/10003956622
Saved in:
3
High-performance work systems in health care management, Part 2: Qualitative evidence from five case studies
McAlearney, Ann Scheck
;
Garman, Andrew N.
;
Song, Paula H.
; …
- In:
Health care management review : HCM review
36
(
2011
)
3
,
pp. 214-226
Persistent link: https://www.econbiz.de/10009260070
Saved in:
4
High-performance work systems in health care management, Part 1: Development of an evidence-informed model
Garman, Andrew N.
;
McAlearney, Ann Scheck
;
Harrison, …
- In:
Health care management review : HCM review
36
(
2011
)
3
,
pp. 201-213
Persistent link: https://www.econbiz.de/10009260074
Saved in:
5
Health information technology success and the art of being mindful : preliminary insights from a comparative case study analysis
Trudel, Marie-Claude
;
Paré, Guy
;
Laflamme, Jonathan
- In:
Health care management review : HCM review
37
(
2012
)
1
,
pp. 31-42
Persistent link: https://www.econbiz.de/10009486026
Saved in:
6
The evolution of knowledge exchanges enabling successful practice change in two intensive care units
Rangachari, Pavani
;
Madaio, Michael
;
Rethemeyer, R. Karl
; …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 65-78
Persistent link: https://www.econbiz.de/10010484090
Saved in:
7
Organizational factors affecting successful physician-system integration : a qualitative study of Washington State health executives
Nguyen, Ann M.
;
Johnson, Christopher E.
;
Wood, Suzanne J.
; …
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 35-43
Persistent link: https://www.econbiz.de/10012520505
Saved in:
8
The impact of middle manager affective commitment on perceived improvement program implementation success
Fryer, Ashley-Kay
;
Tucker, Anita L.
;
Singer, Sara J.
- In:
Health care management review : HCM review
43
(
2018
)
3
,
pp. 218-228
Persistent link: https://www.econbiz.de/10011881330
Saved in:
9
Examining the impact of succession management practices on organizational performance : a national study of U.S. hospitals
Groves, Kevin S.
- In:
Health care management review : HCM review
44
(
2019
)
4
,
pp. 356-365
Persistent link: https://www.econbiz.de/10012119178
Saved in:
10
Insider versus outsider executive succession : the relationship to hospital efficiency
Ford, Eric W.
;
Lowe, Kevin B.
;
Silvera, Geoffrey B.
; …
- In:
Health care management review : HCM review
43
(
2018
)
1
,
pp. 61-68
Persistent link: https://www.econbiz.de/10011791174
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