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Introduction: background and context of the Irish hospitality industry
Connolly, Pauline - In: Hospitality management in Ireland : theory and practice, (pp. 1-12). 2006
Persistent link: https://www.econbiz.de/10003756014
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Customer care in the hospitality industry in Ireland
Nolan, Roberta; Stafford, Mary Rose - In: Hospitality management in Ireland : theory and practice, (pp. 15-34). 2006
Persistent link: https://www.econbiz.de/10003756017
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Applying the marketing mix to the hospitality sector
Sears, Ann; O'Dwyer, Breda - In: Hospitality management in Ireland : theory and practice, (pp. 35-58). 2006
Persistent link: https://www.econbiz.de/10003756032
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Implementing customer service
Daly, Aidan - In: Hospitality management in Ireland : theory and practice, (pp. 59-74). 2006
Persistent link: https://www.econbiz.de/10003756033
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Service implications of event management
McGing, Geraldine - In: Hospitality management in Ireland : theory and practice, (pp. 75-88). 2006
Persistent link: https://www.econbiz.de/10003756036
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Managing as though people matter : building competitive advantage through service excellence
Lashley, Conrad - In: Hospitality management in Ireland : theory and practice, (pp. 89-108). 2006
Persistent link: https://www.econbiz.de/10003756042
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Managing human resources in the hospitality industry
Armstrong, Claire; O'Connell, Kate; Gunnigle, Patrick - In: Hospitality management in Ireland : theory and practice, (pp. 111-140). 2006
Persistent link: https://www.econbiz.de/10003756045
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Training and development : a hospitality and tourism industry perspective
Garavan, Thomas N.; Gubbins, Claire - In: Hospitality management in Ireland : theory and practice, (pp. 141-169). 2006
Persistent link: https://www.econbiz.de/10003756050
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Employment relations in the hospitality sector
Wallace, Joe; O'Sullivan, Michelle - In: Hospitality management in Ireland : theory and practice, (pp. 171-192). 2006
Persistent link: https://www.econbiz.de/10003756052
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Managing a culturally diverse workforce
Hearns, Niamh; Baum, Tom; Devine, Frances - In: Hospitality management in Ireland : theory and practice, (pp. 193-209). 2006
Persistent link: https://www.econbiz.de/10003756057