Purpose – The purpose of this paper is to describe a major bank's health and well‐being program, which has won a Business in the Community award for being among the best examples of business as a force for good. Design/methodology/approach – Provides the reasons for the program, the form...

Purpose – The purpose of this paper is to describe the policies and practices that have helped to make Santander UK a great place to work. Design/methodology/approach – Explains the reasons for the policies, the form they take and the results they have achieved. Findings – Details specific...

When things were looking particularly bleak last year for UK politician, Ian Duncan Smith, a national newspaper came up with some joke headlines. These impossible stories were, the paper suggested facetiously, more likely than the Conservative Party Opposition leader ever becoming the UK Prime...

Purpose – This paper aims to describe AskHR, an online tool for responding to HR‐focused employee queries, which has been introduced at UK insurer Norwich Union. Design/methodology/approach – The paper explains how Ask HR operates and the advantages it has brought. Findings – The paper...

Purpose – The purpose of this paper is to describe how a coherent HR strategy focused on delivering the company's key strategic goals has helped Mitchells & Butlers, a UK operator of restaurants and pubs, to post industry‐leading sales and profit growth over the past three years....