Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reports on the establishment of an ethical call centre in Bradford, UK, which aims to challenge the industry's “sweat‐shop” image and reputation for poor customer service and HR management. Design – Draws on the information provided in an interview with Alison Widdup, who...

Purpose – This paper aims to highlight the benefits to the organization and its workforce of having human resource (HR) specialists who act ethically. Design/methodology/approach – The paper considers the ways in which the changing role of HR – particularly in an era of outsourcing and...

As the reality dawns on more and more organizations that their cutting‐edge competitiveness is inextricably linked to the talents, knowledge, energy and enterprise of the people they employ, how many of them are doing enough to make sure they do not run short of that vital raw material? Too...