technology manager, provided in a submission to the National Training Awards. Findings – The paper describes how engineers … working for Transco are required by the UK Health and Safety Executive to be assessed every five years through the national …, EU Skills, HSE, CORGI, Advantica Training Services, City & Guilds and the Learning Skills Council. Practical implications …

Purpose – The paper aims to describe the award‐winning training given to more than 700 temporary security workers at … advance of the championships, starting with an evaluation of the previous year. Build‐up training involves a series of two …‐day basic induction courses, delivered at the All England Lawn Tennis Club. This is followed by Phase 3 training, when 20 …

Purpose – Demonstrates how Brussels Airlines has streamlined its quality and safety operations through an integrated … safety and performance-management system. Design/methodology/approach – Describes how software from Ideagen has enabled the … airline to improve safety and operations, as well as anticipate and manage risks, and prevent problems from occurring …

Purpose – Explores how quality‐control circles (QCCs) enhance work safety in a manufacturing firm in a developing …‐country environment of the Middle East. Design/methodology/approach – Investigates the role of QCCs in enhancing work safety, based on a …. Practical implications – Reports the role of QCCs in improving work safety in manufacturing companies, and can be used as a …

Purpose – The purpose of this paper is to chart a novel approach to customer‐service training at Origin Housing, using …‐play can bring. Social implications – Highlights how such training is helping to ensure that Origin Housing serves its … customers better. Originality/value – Discusses an unusual form of theater training, in which the drama highlights many of the …

Purpose – The purpose of this paper is to describe how training for team leaders has helped Engage Mutual Assurance, a …/methodology/approach – Explains the reasons for the training, the form it takes and the results it has achieved. Findings – Reveals that linking …

Purpose – The purpose of this paper is to describe how training helped to transform a single‐man UK accountancy … accounts. Design/methodology/approach – Explains the reasons for the training, the form it took and the results it has achieved … implications – Explains that, as a consequence of its continued efforts in training and also providing support to the wider …

/methodology/approach – The paper focuses on the areas of recruitment, induction, training, empowerment, teamwork, management style, flexible …

/methodology/approach – It examines the reasons for the award, concentrating on the eXperience training program that helps to deliver service … achieve. It highlights the role of the company's service champions in delivering the training. Practical implications – The … training program that is transforming customer service and bringing significant commercial benefits into the bargain.  …