Many companies which consider teleworking do not immediately think of the human resource management side first. They are enticed by reports that teleworking can lead to productivity increases of up to 30 percent, a halving of sickness levels and a widening of the pool of skilled people who might...

Christopher Garnett, chief executive of the UK’s Great North Eastern Railway (GNER), takes a hands‐on approach to customer service. He could sit back and enjoy red‐carpet treatment aboard his own trains, but he is more likely to be found handing out newspapers to passengers and delivering...

An unusual teambuilding exercise helped employees at StorageTek, an international provider of data storage and network solutions, to see how their individual efforts fit into the company’s “big picture”. Around 650 delegates from 14 countries, plus senior managers from company’s...

Purpose – To highlight the planning, design and delivery of e‐learning at Xerox Europe. Design/methodology/approach – The article presents the views of Ian Sellers, manager of Xerox Education support services. Findings – Xerox has an ambitious target of providing 50 percent of training...

Purpose – This article describes a bespoke training program designed by learning and development specialist Academee to equip managers at Finning, national Caterpillar dealer for the UK, with the skills needed to manage remote teams effectively. Design/methodology/approach – Draws on...

Purpose – Focuses on how WSP Environmental is using real‐world community projects to combat the challenges of knowledge sharing, and to develop improved virtual teamwork, cross‐cultural communication and ambassadorial leadership. Design/methodology/approach – Describes how a team of ten...

Purpose – Describes how UK and Ireland retailer Boots streamlined its recruitment process by moving from a paper and email based system to one based online. Design/methodology/approach – Outlines the weaknesses of the old system and the advantages of the new, by comparing how the two were...

Purpose – The paper aims to hghlight the role of foreign‐language skills in business success – both for exporting firms and those defending their place in the domestic market. Design/methodology/approach – The paper presents the results of a survey into the foreign‐language skills of...

Purpose – This article presents the diverse responsibilities of the HR department in organizations that strive for leadership within their sector. Design/methodology/approach – Lists and explains these responsibilities, and highlights how they are connected. Findings – Advocates that at...

Purpose – Explains and analyzes community‐based corporate knowledge sharing and organizational learning, the actual use of communities in Hewlett‐Packard Consulting and Integration, and their role in advancing and making the most of knowledge. Design/methodology/approach – Draws on...