Purpose Despite significant anti-discrimination laws in most countries, a gender pay gap still remains a substantial …

Purpose – The purpose of this paper is to chart a novel approach to customer‐service training at Origin Housing, using …‐play can bring. Social implications – Highlights how such training is helping to ensure that Origin Housing serves its … customers better. Originality/value – Discusses an unusual form of theater training, in which the drama highlights many of the …

Purpose – The purpose of this paper is to describe how training for team leaders has helped Engage Mutual Assurance, a …/methodology/approach – Explains the reasons for the training, the form it takes and the results it has achieved. Findings – Reveals that linking …

Purpose – The purpose of this paper is to describe how training helped to transform a single‐man UK accountancy … accounts. Design/methodology/approach – Explains the reasons for the training, the form it took and the results it has achieved … implications – Explains that, as a consequence of its continued efforts in training and also providing support to the wider …

/methodology/approach – The paper focuses on the areas of recruitment, induction, training, empowerment, teamwork, management style, flexible …

/methodology/approach – It examines the reasons for the award, concentrating on the eXperience training program that helps to deliver service … achieve. It highlights the role of the company's service champions in delivering the training. Practical implications – The … training program that is transforming customer service and bringing significant commercial benefits into the bargain.  …