Purpose – The purpose of this paper is to report on the author's five‐year investigation of various approaches to transforming performance. It aims to concentrate in particular on approaches to talent management. Design/methodology/approach – The paper explains that devoting large sums to...

In 2000, Steve Ballmer took over from Bill Gates as chief executive of Microsoft. In so doing, he took on the massive challenge of restructuring the company’s management of finance, sales, product development, marketing and strategic planning. Ballmer was charged with reinventing the company...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Observes how a learning program helped a new business created following the collapse of UK care-home company Southern Cross to deal with a legacy of poor management and damaged morale and their inevitable consequences for service quality. Design/methodology/approach – Explains the...

The most important element of successful change is never to let your people get offside, says Marie Gill, head of organizational development at UK supermarket Asda, which recently merged with Wal‐Mart, one of the world’s largest retailers. She was speaking at a forum organized by Brathay, a...

Vodafone’s change from a command and control culture to one based on coaching and collaboration has helped the company to top the league table of mobile‐telephone network quality. The company culture of the mid‐1990s, which had its roots in the manufacturing facilities of Racal, had caused...

Purpose – Details a five‐day development program that is teaching English Heritage managers to embrace change. Design/methodology/approach – Describes the background to English Heritage's two‐year modernization program. Explains that the development program was initially offered to 150...

Purpose – Examines how global fitness‐equipment manufacturer Precor has achieved cultural change through a strategy founded on increasing, and rewarding, personal accountability for results. Design/method/approach – Shows that, through training, Precor established direct connections...