We listen hard and talk straight, with no sugar coating and no filters. Trust is impossible without early, accurate and reliable communication, so we strive for “brutal” openness and honesty. All of us know where we stand, face reality and act on it. We are open to ideas from everyone,...

Recruiting the right people, then giving them the opportunity for continuous learning and self‐development, have helped to make elevator and escalator manufacturer KONE one of the most respected companies in its field. “Our success is based on our employees’ know‐how, enthusiasm and...

Purpose – The article aims to describe an award‐winning management‐training program at UK lock‐maker Paddock Fabrications. Design/methodology/approach – The article explains the reasons for the program, the form it took and the results it has achieved. Findings – The program –...