. Design/methodology/approach – The paper describes the system of training, with certain Lafarge‐wide programs, others geared …. Findings – The paper concentrates, in particular, on a CD‐Rom‐based training program designed to increase employees' awareness … of quality issues in the Lafarge Gypsum division. Examines the content of the program, its design, and some of the …

Purpose – The article describes an award‐winning training program that has helped Holiday Extras to cut call time and … average call, while improving quality to the customer. Over 12 months, monthly staff turnover fell from 7.95 to 4.2 percent …. Originality/value – Highlights the way in which, through the training, the Holiday Extras call center gained maximum benefit from …

Purpose – Describes how award‐winning training for all 220 employees of a UK packaging plant, which had been threatened …/methodology/approach – Explains the background to the training, the form it took and the results it has achieved. Findings – Details improvements in … productivity, quality and morale at the site, which have provided solid foundations for the future. Practical implications …

Purpose – This paper aims to describe a training program at the Craigavon plant of NACCO Materials Handling Group … achieved. Findings – It details how lean manufacturing, skill flexibility and quality performance all improved considerably … problem‐solving. Social implications – It highlights how training saved a number of jobs in Northern Ireland, which was …

of the different threads and aspects of training throughout the worldwide, 50,000‐employee company. Design … in different jurisdictions. Originality/value – The paper provides an example of training and development in a very …

Purpose – The purpose of this paper is to examine how Oakridge Training and Consulting helped AstraZeneca to develop a … training program in teamwork for its information‐services (IS) project managers. Design/methodology/approach – Discusses a … individual as well as part of a team, to question and to practice what they had learned. Describes how attendance at training …

‐management training programs and knowledge of the leading best‐practice methods in program and project management. Identifies common … problems and outlines how these should be addressed through the involvement of HR and the provision of targeted training and … development. Findings – Reveals that, despite the availability and uptake of project‐management training courses, fundamental …