Purpose – Demonstrates how Brussels Airlines has streamlined its quality and safety operations through an integrated safety and performance-management system. Design/methodology/approach – Describes how software from Ideagen has enabled the airline to improve safety and operations, as well...

Purpose – This paper aims to describe a computerized system at Fusion, part of the BGL Group, which enables contact‐center employees to help out their back‐office colleagues during quiet times of the day when fewer customers are calling. It explains that, in a further move designed to...

Economic downturns often see a reduction in training budgets. In some cases, they are axed altogether. But mentoring can help organizations and, in particular, information‐technology (IT) departments, to protect the investment they have made in technical personnel, and continue to develop the...

A US supplier of networking information technology (IT) has only 5 percent annual turnover of IT staff, compared with an industry average of 15 percent. SoftwareCo’s success in attracting, developing and retaining these key employees is based on understanding that they need a challenging and...

Purpose – Examines the experience of the HR department at Schering Health Care in the UK in rolling out new software to help business managers to track sales activities. Considers the training activities associated with the software. Design/methodology/approach – Highlights the challenges...

Purpose – This paper aims to describe how software helped international architect, master‐planner and architectural designer Benoy quickly to recruit skilled computer‐aided designers to work on the Yas Island project, in Abu Dhabi, which will transform some 25 square kilometres of desert...