A learning and development program proved a cost‐effective way to attract, develop and retain graduates within AIB, Ireland’s largest financial‐services organization. Graduate retention increased by 12 percent during the two‐year program, which coincided with the height of the Celtic...

The European division of Citigroup’s Corporate and Investment Bank (CIB) has gone beyond activities such as conferences, awareness training and network building, to launch an effort focussed directly on tackling the obstacles to enhancing diversity and getting results. In March 2002 the...

Around a quarter of employees at UK bank Barclays now work part time – a figure which is rising all the time as a pioneering national job‐share register helps to match potential job‐share partners. Fiona Adams, Barclays equality and diversity manager, explained: “A dedicated equality and...

More than ten million Britons currently use telephone banking and an estimated 11.5 million online active bank accounts are in use – more than in any other European country. These figures demonstrate that Internet and telephone banking are firmly embedded in everyday lives and are here to...

The merger between oil giants British Petroleum (BP) and US‐based Amoco brought about more benefits, more quickly than either organization had forecast. It is regarded by some as one of the most successful mergers of two large international groups. An important reason was the extensive...

Purpose – To highlight the successful use by Lloyds TSB of online and paper‐based numerical‐reasoning tests to help to sift the high volume of applicants for its graduate program. Design/methodology/approach – The article is based on an interview with Sally Cox, human‐resource manager...

Purpose – To highlight ways of improving staff attitudes to ethnic‐minority clients. Design/methodology/approach – The briefing is prepared by an independent writer who adds his own impartial comment and tries to place the article in context. Findings – Gillert and Chuzischvili's article...

Purpose – Examines the role of the ten‐strong global assignment management team at Credit Suisse, a leading global financial services company. Design/methodology/approach – Contains information gathered by the author in a presentation to journalists at the bank's Zurich headquarters by...

Purpose – The paper's purpose is to highlight the rigour that the Royal Bank of Scotland (RBS) has applied to human‐capital measuring in its employment systems. Design/methodology/approach – Draws on the author's report for Croner's, Human Capital Management, A Management Report. Findings...