/methodology/approach – This paper focuses on company culture, teamwork, management style, communication, recruitment and training procedures … communication and motivation among employees have been explained. This paper shows that strong training and communication processes …

meant that the hotel often did not have entirely accurate information on the number of hours each employee worked, and the …

there is one record of each employee that integrates information on his or her history, past training and future needs in an …, compliance and training needs based on relevant and up-to-date information. Social implications – Highlights how the training … requests of employees themselves can also be more easily handled by having a central information repository. Originality …