Purpose – This paper aims to explain that Elior UK, a contract caterer with the lowest staff turnover in the industry, has been named one of the best big companies to work for in the UK by workplace specialists Best Companies. Design/methodology/approach – It examines the reasons for the...

Purpose – This paper aims to chart the success of employee development at DHL Express. Design/methodology/approach – It explains the background to two training programs at the company, the form they take and the results they are achieving. Findings – The paper reveals that, when employee...

Purpose – This paper aims to examine the advantages that two firms – Days Contract Hire and Keir Construction – gain from regularly taking on apprentices. Design/methodology/approach – Describes how the apprenticeship programs work at the two companies and the support that apprentices...

Purpose – This paper aims to demonstrate how Dare2Share, an internal YouTube‐style of podcasting platform where employees can create and upload short learning nuggets for their colleagues in either video or audio format, is helping to transform learning at BT. Design/methodology/approach –...

Purpose – The purpose of this paper is to provide an interview with Kevin Young, general manager of Skillsoft Europe, Middle East and Africa. Design/methodology/approach – The paper takes the form of an interview. Findings – The paper discusses the challenges the industry faces, both for...

Purpose – Highlights the benefits of project-management training at two organizations – AMEC the multinational engineering, project-management and consultancy firm, and nuclear-energy company Magnox. Design/methodology/approach – Considers the reasons for training at the two organizations,...

Harrods, the luxury‐store group, has used drama‐based learning to bring a new dimension to presentation‐skills training for its managers – focussing on the personal presence, energy and enthusiasm of the presenter – and to help its menswear department to deliver excellent service. With...

The Ritz‐Carlton hotel chain is famous for its excellent service and for providing customers with the experience of a lifetime. In his Harvard Business Review article, Paul Hemp describes techniques used by the company to train employees with its special service philosophy. New employees are...