Purpose – Presents a strategy to improve employee engagement in an organization. Design/methodology/approach – Describes how the strategy was implemented at Kia Motors (UK). Findings – Reveals that the strategy helped to reduce employee turnover from 31 percent in 2006 to below 2 percent...

Purpose – To assess how team working processes at the Volvo‐Ghent car plant in Belgium could evolve following the purchase of Volvo by Ford and the intention to vastly increase production from the year 2004. Design/methodology/approach – Doctoral research on work organization in Belgian...

Purpose – Demonstrates how Zodiac UK, a manufacturer of advanced head‐protection systems for the motor industry, has been given a reprieve after up‐skilling its entire 150‐plus workforce. Design/methodology/approach – Garners information from an interview with the company's...

Purpose – Reviews how Ford Motor Company's retailer and education group uses e‐learning to make training available to employees in its Ford and Lincoln Mercury dealerships. Design/methodology/approach – Discusses the need that drove Ford to implement an e‐learning program and the reasons...

Purpose – Describes how Hyundai is successfully developing its future leaders through blended learning. Design/methodology/approach – Outlines why the company decided to move from classroom‐only training to a blended learning approach in conjunction with EducAsia. Findings – Demonstrates...

Purpose – Contends that, despite growing globalization, too many organizations are not putting sufficient thought or resources into dealing with differences in communication, attitudes, work practices and behavior when dealing with colleagues and counterparts from different cultures....

Purpose – This paper aims to examine three initiatives in the motor industry – the Bentley academy, which is helping the company to “grow its own” managers; the UK's new national Training Quality Standard (TQS), which has been introduced to recognize organizations delivering quality...

Purpose – Describes the three‐year Production to Maintenance training scheme at Toyota UK, which is training experienced production‐line workers with no technical qualifications to become multi‐skilled maintenance technicians, fully able to meet the challenges of lean manufacturing....

Purpose – Describes the award‐winning Zero Injuries training program at car‐manufacturer Nissan's Sunderland plant in the UK. Design/methodology/approach – Explains the reasons for the program, the way in which it was developed, how it is delivered and the results it has achieved....

Purpose – Describes how coaching helped the spare‐parts warehouse manager at General Motors Europe to perform more effectively against the background of a rapid rise in demand for GM cars in Russia and the tripling in size of the warehouse for which he is responsible....