Purpose – Observes how a learning program helped a new business created following the collapse of UK care-home company Southern Cross to deal with a legacy of poor management and damaged morale and their inevitable consequences for service quality. Design/methodology/approach – Explains the...

Purpose – This paper aims to observe that strong policies on employee engagement helped the UK and international payment-systems provider VocaLink to introduce organizational change smoothly and win Investors in People (IiP) gold for its human resource (HR) practices....

Purpose – The purpose of this paper id to observe how imaginative human resource (HR) management has helped overcome resistance and improve performance following the takeover of the Talcher thermal power station in Odisha, India, by central government’s National Thermal Power Corporation...

Purpose – This paper observes that Apple illustrates the right and wrong ways to bring about organizational change, and emphasizes the key role of personalities in the process. Design/methodology/approach – Compares and contrasts the performance of Apple under the leadership of Steve Jobs...

Purpose – The purpose of this paper is to argue that what divides winning and losing firms is their capacity for resilience – especially when facing economic challenges and reveals how to build organizational resilience. Design/methodology/approach – This paper explains that successful...

Purpose – Analyzes the restructuring approach followed by the highly-profitable Telefónica in its 2011 redundancy plan. Explores unions’ response to management strategy. Design/methodology/approach – Follows a case-study approach, constructing a dataset with information from company...

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...

The most important element of successful change is never to let your people get offside, says Marie Gill, head of organizational development at UK supermarket Asda, which recently merged with Wal‐Mart, one of the world’s largest retailers. She was speaking at a forum organized by Brathay, a...

Throughout the turbulent recent history of UK carmaker Rover, culminating in parent BMW’s sale of the company for £10 to the Phoenix consortium in May 2000, internal communications with the workforce were never far from the top of the agenda.