Higher recruitment and retention levels, lower sickness absence and improved staff morale are only some of the positive outcomes of a strategy adopted by Hertfordshire County Council that received recognition in a work‐life balance award. An on‐line survey conducted by the Department of...

European pharmaceuticals‐distribution group Alliance Unichem is using 360‐degree feedback among its top managers to drive culture change, support employee development and increase overall performance. The 30,000‐employee company – which serves more than 81,000 pharmacies and other...

Turnover of engineers at a Canadian aerospace company reached 15 percent four years ago, even though they reported high job satisfaction and the firm was paying them market‐competitive salaries. One problem, of course, is that demand for engineers is usually high, enabling them to move from...

Telecommunications giant Cable and Wireless adopted a three‐prong approach to slimming down its in‐house HR, which Ian Muir, vice‐president of group human resources, described as “too big, too expensive and with a cost base that was fixed rather than variable”. First, the company began...

Organizational energy at first can appear to be an obvious business concept. Any organization you care to pick only has a finite amount of human energy that it can muster to deliver its business goals. Energy, rather than time, is the commodity leaders are realizing they need to value. You could...

Attracting top talent to an organization has never been more difficult, according to a senior recruiter with more than 18 years experience. Hamish Davidson, Veredus Executive Resourcing chairman, described some of the lessons he has learned while recruiting for the public, private and...

Purpose – Explains SITEL Direct's approach to staff retention and how successful strategies to empower, encourage and promote employees provide business benefits to its clients and their customers. Design/methodology/approach – Highlights the main benefits available to agents working in...

Purpose – The paper's purpose is to highlight the rigour that the Royal Bank of Scotland (RBS) has applied to human‐capital measuring in its employment systems. Design/methodology/approach – Draws on the author's report for Croner's, Human Capital Management, A Management Report. Findings...

Purpose – To provide a framework for how to conceptualize and create high‐performance environments (HPEs). Design/methodology/approach – The article concentrates on four key factors in the quest to establish an HPE: defining high performance; leading high performance; enabling high performance;...

Purpose – Highlights the importance of strong company values in helping to achieve organizational success. Findings – Outlines how to identify who is right for the organization and suggests that job advertisements detailing the demands of the role, rather than simply listing required skills,...