The fact that the Finns fought an epic battle to repel a Soviet invasion more than 60 years ago should not really have much bearing on how banking colleagues get on with each other in the twenty‐first century. Such things should not matter when you are faced with merging two big banks, but...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – The purpose of this paper is to describe a Model of Excellence™ that has helped to improve the performance of sales staff at retailing giant B&Q, among other organizations. Design/methodology/approach – The paper explains the background to the Model of Excellence™ and some of...

Purpose – The purpose of this paper is to describe how a new reward and benefits scheme has helped RS Components Ltd, a UK distributor of electronics and maintenance products, to improve employee engagement and retention and attract new talent. Design/methodology/approach – The paper...

Purpose – This paper aims to describe the journey to Investors in People gold, and champion status, at five‐star hotel The Landmark London. Design/methodology/approach – The paper explains why the company set out on the journey, the policies and procedures it involved and the benefits it...

Colgate‐Palmolive Co. has extended a system, originally used only for global succession‐planning, into a valuable expatriate knowledge database. The database contains information – made available throughout the company’s worldwide network – on each manager’s experience or awareness...