's approach to recruitment, training, internal communications, appraisals, recognition, rewards, benefits and community … involvement. Practical implications – The paper reveals that the culture at Neopost has contributed to high levels of employee … company, from learning, training and development to leadership. Social implications – The paper highlights the ways in which …

its customers. Design/methodology/approach – Explains the reasons for the training program, the form it takes and the … practical and flexible, tailored to individual needs and technical experience. Explains that the training is carried out by a … project is helping to develop a skills and work ethos among the prisoners involved, giving them qualifications that will …

Purpose – The purpose of this paper is to chart a novel approach to customer‐service training at Origin Housing, using …‐play can bring. Social implications – Highlights how such training is helping to ensure that Origin Housing serves its … customers better. Originality/value – Discusses an unusual form of theater training, in which the drama highlights many of the …

Purpose – The purpose of this paper is to describe how training for team leaders has helped Engage Mutual Assurance, a … UK insurance and investment company, to embed its organizational culture and increase employee engagement. Design …/methodology/approach – Explains the reasons for the training, the form it takes and the results it has achieved. Findings – Reveals that linking …

Purpose – The purpose of this paper is to describe how training helped to transform a single‐man UK accountancy … accounts. Design/methodology/approach – Explains the reasons for the training, the form it took and the results it has achieved … implications – Explains that, as a consequence of its continued efforts in training and also providing support to the wider …

/methodology/approach – The paper focuses on the areas of recruitment, induction, training, empowerment, teamwork, management style, flexible … explains that the culture built from day one has been conducive to high levels of employee engagement. Significant emphasis has …

/methodology/approach – It examines the reasons for the award, concentrating on the eXperience training program that helps to deliver service … achieve. It highlights the role of the company's service champions in delivering the training. Practical implications – The … training program that is transforming customer service and bringing significant commercial benefits into the bargain.  …

explains the background to two training programs at the company, the form they take and the results they are achieving … sought training that would ignite the inspiration, know‐how and passion of its people. It commissioned learning and … implications – It stresses the importance of training in improving customer service, employee morale and company profits …