Purpose – This article describes the dramatic turn‐around achieved at a UK toiletries and cosmetics plant which, once faced with closure, is now described by Procter & Gamble as one of its best suppliers, with a P&G audit score of 100 percent. Design/methodology/approach – Concentrates on...

Purpose – This paper aims to examine how an award‐winning coaching program has helped to transform the organizational culture and improve performance at UK train operator Southern. Design/methodology/approach – Investigates the reasons for the coaching program, how it was delivered and the...

Purpose – This paper aims to underline the importance of organizations attracting people who are synchronized with the organizational culture. Design/methodology/approach – Deals with defining the company's culture, recruitment advertising, and the interviewing and selection of candidates....

Purpose – The purpose of this paper is to lament the poor quality of many managers and highlight four key skills that can help to improve their performance. Design/methodology/approach – The paper emphasizes the importance of self‐awareness, delegation, communication and organizational...

Purpose – Explains that Expro, a fast-growing company well-flow company whose employees are technical experts in their field, needed to train more employees in the skills that would convert them into the top managers of the future. Design/methodology/approach – Considers the reasons for the...

Purpose – Presents the top ten reasons that senior managers identified for business leaders voluntarily leaving their current employers. Offers recommendations to prevent organizations from unnecessarily losing their managerial talent. Design/methodology/approach – Presents the top ten...

The most important element of successful change is never to let your people get offside, says Marie Gill, head of organizational development at UK supermarket Asda, which recently merged with Wal‐Mart, one of the world’s largest retailers. She was speaking at a forum organized by Brathay, a...

Dejando huella, the concept of leaving a legacy for all to see, has helped to establish a culture of success at a plant in a border area known for cultural clashes, discrimination, stereotyping, workplace conflict and language difficulties. Established in April 1992 as an automobile airbag and...

Top managers at Life Care Centers of America, the USA’s fifth‐largest provider of nursing care to the elderly, believe that by creating a strong, consistent organizational culture they create an environment where employees will provide high‐quality service to residents. The importance of...

Vodafone’s change from a command and control culture to one based on coaching and collaboration has helped the company to top the league table of mobile‐telephone network quality. The company culture of the mid‐1990s, which had its roots in the manufacturing facilities of Racal, had caused...