Purpose – This article describes the dramatic turn‐around achieved at a UK toiletries and cosmetics plant which, once faced with closure, is now described by Procter & Gamble as one of its best suppliers, with a P&G audit score of 100 percent. Design/methodology/approach – Concentrates on...

Purpose – This paper aims to examine how an award‐winning coaching program has helped to transform the organizational culture and improve performance at UK train operator Southern. Design/methodology/approach – Investigates the reasons for the coaching program, how it was delivered and the...

Purpose – This paper aims to underline the importance of organizations attracting people who are synchronized with the organizational culture. Design/methodology/approach – Deals with defining the company's culture, recruitment advertising, and the interviewing and selection of candidates....

Purpose – The purpose of this paper is to lament the poor quality of many managers and highlight four key skills that can help to improve their performance. Design/methodology/approach – The paper emphasizes the importance of self‐awareness, delegation, communication and organizational...

Purpose – Explains that Expro, a fast-growing company well-flow company whose employees are technical experts in their field, needed to train more employees in the skills that would convert them into the top managers of the future. Design/methodology/approach – Considers the reasons for the...

Purpose – Presents the top ten reasons that senior managers identified for business leaders voluntarily leaving their current employers. Offers recommendations to prevent organizations from unnecessarily losing their managerial talent. Design/methodology/approach – Presents the top ten...

Purpose – The purpose of this paper is to present the results of an independent, solution‐focused evaluation of the Expert Internal Coach program, accredited at level 5 by the Institute of Leadership and Management (ILM) and delivered to managers at Croydon Health Services NHS Trust....

Purpose – The purpose of this paper is to describe how training for team leaders has helped Engage Mutual Assurance, a UK insurance and investment company, to embed its organizational culture and increase employee engagement. Design/methodology/approach – Explains the reasons for the...

Purpose – Observes how a learning program helped a new business created following the collapse of UK care-home company Southern Cross to deal with a legacy of poor management and damaged morale and their inevitable consequences for service quality. Design/methodology/approach – Explains the...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...