Purpose – The purpose of this paper is to explain how a training initiative helped to boost customer service and improve customer relations at a UK workwear‐rental supplier, despite difficult trading conditions across its sector. Design/methodology/approach – Highlights the reasons for the...

Colgate‐Palmolive Co. has extended a system, originally used only for global succession‐planning, into a valuable expatriate knowledge database. The database contains information – made available throughout the company’s worldwide network – on each manager’s experience or awareness...

Purpose – Highlights the information‐technology security threats facing business today, and describes why communications company Energis is offering free security‐awareness training to customers and employees. Demonstrates measures they can put in place to avoid unnecessary losses from...

Purpose – Explains they key role played by human resource management in the success of T‐Systems, a company delivering made‐to‐measure information and communication technology solutions ranging from telecommunications billing to customer‐relationship management and from manufacturing...

Purpose – Aims to highlight the benefits gained by InterContinental Hotels Group from the introduction new software for the merit‐pay review process. Design/methodology/approach – Draws on information provided by the InterContinental Hotels Group's senior vice‐president and head of...

Purpose – Reveals how mobile‐telephone company 3 is using e‐recruitment to attract top talent in a highly competitive market. Design/methodology/approach – Describes how the company made the decision in 2002 to move all recruitment online, and how the firm redesigned its careers website...

Purpose – Describes how data‐management company Avoca Systems Ltd established its own academy to train staff for National Health Service informatics projects. Design/methodology/approach – Details the reasons for the establishment of the academy, how it works and the results it has...