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John Lewis drivers deliver top customer service
In: Human Resource Management International Digest 19 (2011) 6, pp. 17-19
details how John Lewis teamed up with assessment company Cognisco to create the Much More than a Driver program, tailored to …
Persistent link: https://www.econbiz.de/10014752607
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Divide profits and conquer (how co-ownership helps John Lewis to build good customer relationships)
Russell, S.-J. - In: Human Resource Management International Digest 18 (2010) 5
Persistent link: https://www.econbiz.de/10014753243
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Carless talk (how many UK companies are reviewing their company car benefit policies to employees as a means of controlling expenses)
Wreford, D. - In: Human Resource Management International Digest 19 (2011) 3
Persistent link: https://www.econbiz.de/10014753312
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Beating fatigue (why companies and organizations must understand the health and safety issue of tiredness among employees)
Johnson, J. - In: Human Resource Management International Digest 19 (2011) 3
Persistent link: https://www.econbiz.de/10014753315
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Getting back on track (the quality management technique developed by Tube Lines)
In: Human Resource Management International Digest 19 (2011) 7
Persistent link: https://www.econbiz.de/10014753381
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Interest accumulates in bank's health and well‐being program
In: Human Resource Management International Digest 21 (2013) 4, pp. 35-37
Purpose – The purpose of this paper is to describe a major bank's health and well‐being program, which has won a Business in the Community award for being among the best examples of business as a force for good. Design/methodology/approach – Provides the reasons for the program, the form...
Persistent link: https://www.econbiz.de/10014753820
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Breaking through: leadership and race equality in the NHS
Foster, C. - In: Human Resource Management International Digest 15 (2007) 6
Persistent link: https://www.econbiz.de/10014752952
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MITIE Client Services is mighty good to work for
In: Human Resource Management International Digest 21 (2013) 7, pp. 5-8
Purpose – Describes how specialist provider of five-star front-of-house services MITIE Client Services is ensuring it is one of the best places to work. Design/methodology/approach – Details the company culture and the various innovative training methods to support staff development....
Persistent link: https://www.econbiz.de/10014754428
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How BPR oiled Mobil’s wheels in Australia
In: Human Resource Management International Digest 11 (2003) 2, pp. 27-29
Few industries sailed through the increasingly choppy waters of the 1990s without, at some point, feeling a little bit queasy. Throughout the decade, as the business world became ever more competitive, firms looked to business process re‐engineering (BPR) and business restructuring to improve...
Persistent link: https://www.econbiz.de/10014751919
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A group is not a team
In: Human Resource Management International Digest 11 (2003) 3, pp. 12-15
Team‐working is now regarded as essential to operational efficiency. Teams enable fast responses to internal and … research into how teams form and function, less attention has been given to the factors that determine whether a loose group of …
Persistent link: https://www.econbiz.de/10014751926