During the late 1990s, one of the world’s best‐known police forces was trying to engineer a total cultural change initiative. It appeared, superficially at least, to be a fairly textbook process. This was not, however, the case. Towards the end of the assignment it became apparent that the...

Purpose – Discusses a tailor‐made programme designed to enhance change‐management skills at general insurer Allianz Cornhill. Design/methodology/approach – Gives details of the programme, created by the Chartered Management Institute (CMI). Highlights the key areas of managing change and...

Purpose – Examines how Oakridge Training and Consulting designed and delivered a training program to enhance Contour Housing Group's ability to deliver effective change. Design/methodology/approach – Reports on the background to the training program and some of the results it has achieved....

Purpose – The purpose of this paper is to describe how training helped to transform a single‐man UK accountancy practice into a fast‐expanding six‐person firm providing all aspects of financial management, from book‐keeping to statutory accounts. Design/methodology/approach –...

Purpose – The purpose of the paper is to describe the award‐winning training that Winterthur Life provided for its business‐development managers and outline the performance improvements that the training has brought about. Design/methodology/approach – The paper draws on information...

Purpose – The paper aims to describe the policies that helped business‐telecommunication specialist THUS plc to win the HR Team of the Year title at the HR Network (Scotland) awards, after 12 months in which the firm saw its headcount increase by 60 percent through organic growth, winning...

Purpose – Follows the planning and development of MapaWiki, an knowledge‐management system for Mapa, a research company specializing in benchmarking. Design/methodology/approach – Reveals that MapaWiki has allowed both the storage of key knowledge and the interactions between employees to...

Purpose – This paper aims to describe how training by UK‐based consultancy Winning Communications Partnership helped Lloyds TSB Business Banking relationship managers to reach the ethnic‐minority communities on their doorsteps. Design/methodology/approach – Details the reasons for the...

Purpose – The purpose of this paper is to examine how HR can help an organization to meet its business goals. Design/methodology/approach – Reveals that a UK retail‐marketing agency that set up its HR department five years ago now has HR representation on the board of directors. Explores...

Purpose – Describes an award‐winning graduate‐training program that helped a fast‐growing engineering consultancy to expand its national and international operations while retaining the close knowledge of local markets that is more typical of a small business. Design/methodology/approach...