Purpose – The purpose of this paper is to reveal how individualized training helped managers to become better supervisors at West Yorkshire Probation Service, UK. Design/methodology/approach – Presents statistics on the costs of unplanned absences at work, the skills managers need to...

Purpose – The purpose of this paper is to provide an interview with Cary L. Cooper, Distinguished Professor of Organizational Psychology and Health at Lancaster University Design/methodology/approach – Interview. Findings – In this wide‐ranging interview, Professor Cooper discusses...