Can company councils ever replace trade unions in the collective‐bargaining process? Do such forms of non‐union representation make trade unions unnecessary, or do they simply play a different but complementary role? These questions are explored in the context of Eurotunnel.

Around 50 people a year commit suicide on London Underground by jumping in front of a train as it comes into a station. For the drivers involved, it is a shocking, and sometimes traumatic, event. Their employer has procedures in place to deal with the immediate aftermath of the event, but it...

Employee turnover at Alberto‐Culver North America, which was running at more than twice the industry average, has been halved over the past seven years and the company’s ability to attract top people from other firms has increased. Lavin Bernick describes how the turnaround has been achieved...

Emphasis on effective internal communication has proved successful for independent financial advisers NBJ Life and Pensions, a member of the Norman Butcher & Jones Group, which is one of the largest independently owned financial‐services companies in the UK. NBJ has offices in Bromley, Hove,...

Around 80 percent of workers say that their first step towards improving job performance has nothing to do with the job itself, but is based on how they feel about themselves. This is a lesson that has been taken to heart by Sargento Foods Inc. which, for the last 50 years, has remained loyal to...