During the late 1990s, one of the world’s best‐known police forces was trying to engineer a total cultural change initiative. It appeared, superficially at least, to be a fairly textbook process. This was not, however, the case. Towards the end of the assignment it became apparent that the...

Purpose – The purpose of the paper is to describe the award‐winning training that Winterthur Life provided for its business‐development managers and outline the performance improvements that the training has brought about. Design/methodology/approach – The paper draws on information...

Purpose – The paper aims to describe the policies that helped business‐telecommunication specialist THUS plc to win the HR Team of the Year title at the HR Network (Scotland) awards, after 12 months in which the firm saw its headcount increase by 60 percent through organic growth, winning...

Purpose – Follows the planning and development of MapaWiki, an knowledge‐management system for Mapa, a research company specializing in benchmarking. Design/methodology/approach – Reveals that MapaWiki has allowed both the storage of key knowledge and the interactions between employees to...

Purpose – This paper aims to describe how training by UK‐based consultancy Winning Communications Partnership helped Lloyds TSB Business Banking relationship managers to reach the ethnic‐minority communities on their doorsteps. Design/methodology/approach – Details the reasons for the...

Purpose – The purpose of this paper is to examine how HR can help an organization to meet its business goals. Design/methodology/approach – Reveals that a UK retail‐marketing agency that set up its HR department five years ago now has HR representation on the board of directors. Explores...

Purpose – Describes an award‐winning graduate‐training program that helped a fast‐growing engineering consultancy to expand its national and international operations while retaining the close knowledge of local markets that is more typical of a small business. Design/methodology/approach...

Purpose – Describes how investing almost £500,000 in training its 100 employees helped Chess Telecom to prepare for growth. Design/methodology/approach – Details how the training was devised and delivered, in an award‐winning partnership with training provider TWF. Findings – Explains...

Purpose – Describes award‐winning training at UK baker and patisserie Paul UK. Design/methodology/approach – Explains the reasons for the training, the form it takes and the results it has achieved. Findings – Describes how, along with the training, the company has developed a clear set...

Purpose – Examines why most of what appear at first to be good merger or acquisition deals fail. Design/methodology/approach – Describes five steps through which HR can help to make a merger or acquisition a success. Findings – Highlights the importance of: making the vision tangible;...